TECH HELP
Before doing anything else, stop. don't panic. Whatever error you got, or whatever you were doing that failed, try it one more time. You'll be surprised how often the error message was just he fault of a stray electron somewhere in the system.
 
Common Error Messages
Click on the error message below for a quick solution:
Invalid User Name Or Password
Modem Not Responding Or No Dial Tone
Computer You Are Dialing Is Not Answering

Invalid User Name Or Password
This message usually occurs when the user name or password is being entered incorrectly. User names are case sensitive, and it may be as simple as having capitalized something that shouldn't be. Another problem that can sometime occur is a space at the beginning or at the end of the username or password. completely erase both the username and password and re-enter them, just to be sure. If that doesn't work, call Tech Support and we'll help you track down the problem.

Modem Not Responding Or No Dial Tone
The "no dial tone" error means just what you'd expect - your modem isn't hearing a dial tone. Make sure that the cord is properly connected to your computer and to the jack in the wall. Make sure the phone line is plugged into the proper receptacle on the back of your computer. There should be two jacks on the back of the computer - plug a telephone into the other one and see if you hear a dial-tone. If not, plug the phone into the wall and check to be sure there is one there. If not, that's the phone company. We can't help you there.

If the lines are working properly, reboot the computer and try again. If your modem still is not responding, it may be a problem with the modem or with the software. It could be that the modem has been damaged by a power surge or a lightning strike in the area. Be sure that your phone line is plugged into a surge protector at all times!

Computer You Are Dialing Is Not Answering
this error can be the result of a number of different problems, ranging from the settings within your computer software, through the telephone lines and hardware, to the modems on our end not responding. When you see this message, try the connection a few times before you start to worry. First, dial the connection with a regular phone and listen. The line may be out of order, the circuits may be busy, or the phone company may have a problem in your area. We can't help you with that. If the phone rings and rings, but no modem picks up, cal Tech Support to initiate a trouble call. If the modem does pick up, though, the problem may be on your end, possibly the result of improperly configured Dial-up Networking, or the result of corrupted software.

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